FAQ

What is the best way to contact The Paw Print with a question?

You may call us on school days directly at 614-478-5517 between 7am – 2pm.  You can also send us a question via Twitter.

What are the hours of your retail store ?

The Paw Print is open most school days from 7am-2pm.  The store is attached to the marketing room (105h), and is located just around the corner from the GLHS main office.

Do you have a larger merchandise selection in your retail store?

Yes, we sure do. Because our inventory turns quickly, it’s not always practical to list all of our products on the website. Special sale and discounted items can be found in our retail store every day.

How does the free, in-store pick-up option work?

Any item ordered online can be picked up for free at our retail store, The Paw Print, in room 105h. Just indicate “in-store pick-up” during your online check-out  ordering process.  The in-store pick-up option is available most school days from 7am-2pm. We recommend calling ahead at 614-478-5517 to ensure a speedy pick-up process.

Is it safe to shop on your website?

All transactions occurring on GahannaPawPrint.com are processed through PayPal, the world’s leading online payment website.  Through the PayPal service, all personal and financial information is kept confidential and secure.  The only information shared with our staff is the order amount and the products sold.  YOUR CREDIT CARD INFORMATION OR SENSITIVE PERSONAL INFORMATION IS NOT GIVEN TO ANY STAFF MEMBER OF THE PAW PRINT. You will be redirected to the PayPal site to enter your payment information, and then returned to our site after your transaction has been completed.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

How will my items be shipped?

We use the USPS Flat Rate Shipping Service to ship all orders. We charge a $6.00 Flat Rate on all orders, and offer free  in-store pick up on any order. All orders will be processed within 4-6 business days, and then shipped immediately.  You will receive an email notice confirming your order followed by another email verifying that it has been shipped.  If you have chosen the in-store pick up option, your shipping verification email will notify you that your order is ready for pick up at your convenience.

I want to return my purchase. What do I do?

If you are not 100% satisfied with your purchase from The Paw Print you can return your item(s) for a full refund within 180 days of purchase.  Returns must be unworn and in the state you received them. Please allow 5-7 business days for your return to be processed. Returned items may be brought back to our retail store in the GLHS, room 105h or shipped to us at:

Gahanna Lincoln High School

Attn: The Paw Print

140 S. Hamilton Road

Gahanna, Oh 43230